FAQ

FAQ (Frequently Asked Questions)

1. What products do you sell?

SummitRoad Accessories LLC specializes in automotive and travel accessories, including:

• Sunglasses
• Car chargers
• Phone mounts
• Car sunshades and umbrellas

All products are designed to enhance comfort, safety, and convenience on the road.

2. Where are you located?

We are based in:

SummitRoad Accessories LLC
3 Gibbon Ave, P.O. Box 791
West Yellowstone, MT 59758
United States

3. How long does shipping take?

• United States: عادة 5–10 business days
• International: 7–15 business days

Processing time is typically 1–3 business days before shipment.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
Please allow 2–5 business days for tracking updates to appear.

5. What payment methods do you accept?

We accept secure payments through trusted providers, including Stripe.

All transactions are encrypted and processed securely.

6. Can I cancel or change my order?

Orders can only be modified or canceled within 24 hours of placing them.
After this period, orders are processed and cannot be changed.

7. What is your return policy?

We accept returns within 14 days of delivery, provided that:

• Items are unused and in original condition
• Original packaging is included

Please refer to our Returns & Exchanges Policy for full details.

8. When will I receive my refund?

Once your return is received and inspected:

• Refunds are processed within 5–10 business days
• Funds will be returned to your original payment method

9. What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery and include:

• Your order number
• Photos of the issue

We will arrange a replacement or refund at no additional cost.

10. Do you ship internationally?

Yes, we ship to most countries worldwide.
Please note that international orders may be subject to customs duties or import taxes.

11. What if my package is delayed?

Delays may occur due to:

• Shipping carrier issues
• Customs processing
• Weather or high demand

We appreciate your patience and will assist you if needed.

12. How can I contact customer support?

You can reach us anytime:

Email: sories@summitroadaccessories.com
Phone: +44 7988540281

We typically respond within 24–48 business hours.

13. Is my personal information safe?

Yes. We take data protection seriously and use secure systems to protect your information.
Payments are processed through trusted providers like Stripe.

14. Do you offer bulk or business orders?

For bulk purchases or partnership inquiries, please contact us via email. We’ll be happy to assist.